Shipping policy

 


Shipping Methods and Rates

 

  • Cash on Delivery (COD): We offer cash on delivery across Pakistan. This service allows you to pay for your purchase upon receiving it.
  • Flat Rate Shipping: Our standard shipping rate is a flat 200 Pakistani Rupees for most orders. However, in some cases, the shipping rate may increase if custom packaging is required or if the package weighs more than 2 kg.

 

Delivery Times

 

  • Standard Delivery: Our standard delivery time is estimated to be 3 to 5 business days. Delivery times may vary depending on your location and other factors beyond our control.
  • Order Processing: Orders are typically processed within 1-2 business days. You will receive a confirmation email once your order has been shipped.

 

Order Tracking

 

  • Once your order is shipped, we will provide you with a tracking number via email. You can use this number to track your package on the courier's website.

 

Delivery Issues

 

  • Delayed Delivery: If your order has not arrived within the estimated delivery time, please contact our customer service team for assistance.
  • Lost Packages: In the rare event that your package is lost, we will work with the courier to locate it or send a replacement.
  • Incorrect Address: Please ensure that your shipping address is correct when placing your order. We are not responsible for packages delivered to an incorrect address provided by the customer.

 

International Shipping

 

  • Currently, we only ship within Pakistan. We do not offer international shipping at this time.

 

Contact Information

 

If you have any questions or concerns about your order, please contact us at:

  • Email: gracylook.com@gmail.com
  • Phone: 03218172693

 

This Shipping Policy is effective as of 28 – Jul - 2024

 

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