Shipping policy
Shipping Methods and Rates
- Cash on Delivery (COD): We offer cash on delivery across Pakistan. This service allows you to pay for your purchase upon receiving it.
- Flat Rate Shipping: Our standard shipping rate is a flat 200 Pakistani Rupees for most orders. However, in some cases, the shipping rate may increase if custom packaging is required or if the package weighs more than 2 kg.
Delivery Times
- Standard Delivery: Our standard delivery time is estimated to be 3 to 5 business days. Delivery times may vary depending on your location and other factors beyond our control.
- Order Processing: Orders are typically processed within 1-2 business days. You will receive a confirmation email once your order has been shipped.
Order Tracking
- Once your order is shipped, we will provide you with a tracking number via email. You can use this number to track your package on the courier's website.
Delivery Issues
- Delayed Delivery: If your order has not arrived within the estimated delivery time, please contact our customer service team for assistance.
- Lost Packages: In the rare event that your package is lost, we will work with the courier to locate it or send a replacement.
- Incorrect Address: Please ensure that your shipping address is correct when placing your order. We are not responsible for packages delivered to an incorrect address provided by the customer.
International Shipping
- Currently, we only ship within Pakistan. We do not offer international shipping at this time.
Contact Information
If you have any questions or concerns about your order, please contact us at:
- Email: gracylook.com@gmail.com
- Phone: 03218172693
This Shipping Policy is effective as of 28 – Jul - 2024
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