Personal Information Collection

We collect various types of personal information from our customers, including:

Contact Information: Name, email address, phone number, and shipping address.
Payment Information: Credit card details, billing address, and other payment-related information.
Account Information: Username and password when creating an account on our website.
Order Information: Details of products purchased, order history, and preferences.
Marketing Information: Information provided when signing up for newsletters or promotional materials.

This information is collected through account registration, the purchase process, and newsletter sign-ups.

Usage of Personal Information

We use the collected information for the following purposes:

Order Processing: To process and fulfill your orders, including shipping and returns.

Customer Service: To provide customer support and address inquiries or issues.

Marketing and Promotions: To send promotional emails, newsletters, and special offers (with your consent)

Website Improvement:

To analyze and improve our website, products, and services.
Tracking and Analytics: To track and analyze customer behavior using Facebook, Tiktok, and Google Pixel. We may share your information with third parties, such as payment processors and shipping companies, to complete transactions and deliver orders.

Data Protection

We take various measures to protect your personal information, including:

Encryption: Secure encryption protocols for sensitive data.
Secure Servers: Storing data on secure servers with limited access.
Compliance: Adhering to data protection regulations like GDPR and CCPA.

Customer Rights

You have the following rights regarding your personal information:

Access: Request access to your personal information.
Correction: Request corrections to any inaccurate or incomplete information.
Deletion: Request the deletion of your personal information, subject to certain conditions.
Opt-Out: Opt-out of receiving marketing communications

To exercise these rights, please contact us using the information provided below.

Cookies and Tracking

We use cookies and other tracking technologies, including Facebook Pixel, Tiktok Pixel, and Google Analytics, to enhance your experience on our website. These

Include:

Necessary Cookies: Essential for website functionality.

Performance Cookies: Collect information on how visitors use our website.

Targeting Cookies: Used for advertising and tracking user behavior.

You can manage your cookie preferences through your browser settings.

Children's Privacy

We do not knowingly collect personal information from children under the age of 13. If we become aware that we have inadvertently received such information, we will delete it from our records.

Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we will notify you of significant changes via email or through our website.

Contact Information

For any privacy-related inquiries or concerns, please contact us at:

Email: gracylook.com@gmail.com
Phone: 03218172693

This Privacy Policy is effective as of 28 – Jul - 2024

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